Policies

Cancellation Policy:

There is a $45 cancellation fee per cancelled room/unit for all reservations cancelled 30 or more days in advance. Cancellations less than 30-days in advance of arrival date are not refunded.

Travelers Insurance is highly recommended to protect yourself from an unexpected change of plans.

Website Accessibility Statement:

The Twist is committed to making our website accessible to people with disabilities.

We have designed our website to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).

We have tested the functionality of this website by using industry accepted accessibility tools and have tested keyboard only functionality so that people who use screen readers or those without use of a mouse are able to navigate through the website pages efficiently.

We will continue to make every effort to meet evolving accessibility standards.

If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.

We appreciate your concerns and suggestions and we welcome impaired users to share accessibility issues found while using our website.

Terms & Conditions

Check-in time: 3pm or after (keycoded access)
Check-out time: 11am

There is a one-time set up with the essentials such as paper towels, toilet paper and trash bags. Daily housekeeping is not provided.

While our rentals are designed for the self-catering traveler, a friendly and attentive on-site guest manager is available to assist with any questions, comments or concerns after you book with The Twist.

Payment is due in full by credit or debit card only. 11.5% Palm Springs hotel tax/TOT is charged on the room rate, cleaning, and admin fees.

Do not smoke on property, in your unit or on the patio or balcony.

No glassware in outdoor areas or at the pool.

No pets are allowed in your unit or on the property.

Pool hours are not enforced; however, please be considerate of neighbors during your stay.

The A/C will turn off if the sliders and doors are not closed and locked. Sliders and doors must be closed and locked when A/C is in use.

Please do not unplug electronics. Please call guest services for assistance.

This property and its management team, Elevation Property Management, Inc., are fully licensed by The City of Palm Springs ID#2081.

Gift Certificates

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